Membership Policies
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Thank you for being a member! It is YOU that makes this village THE Village!
Please let us know if you have any questions or concerns about your membership by connecting with us here. Our no-commitment monthly memberships for single children or siblings/children living in the same household allow you the flexibility to attend any of our classes at any of our locations on a regular basis with the convenience of monthly automated payments at a locked-in price. Membership perks include: • carryover or gift any unused classes to the next month • • membership holds • • automatic payments • • locked-in lifetime price • • no commitment, cancel anytime • • VIP memberships include monthly guest passes to share with family and friends • You may use your membership to attend ANY of our classes at ANY time and ANY location throughout your month. 
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AUTO RENEWAL = EASY PEASY FOR YOU
Our memberships are designed to renew every month automatically using the payment source of your choice. One less thing to remember.
NO COMMITMENT!
You may cancel your membership at any time for any reason.
PAYMENT DATES
For our monthly memberships, you will automatically be charged on the same day of every month. This date depends on the date you purchased the membership (example: if you purchased it on January 10th, it will renew on the 10th of every month).
MEMBERSHIP HOLDS
Life happens! New babies, travel, illness…we get it. We would be happy to “pause” your membership for up to 3 months every calendar year for any reason at all, and you will retain your "locked-in" membership price. You must:
MEMBERSHIP CANCELATIONS
You may cancel your membership at any time for any reason. Notify us here at least 3 days prior to your payment date to request your cancelation. Please note that we do not prorate/refund memberships once the monthly payment has been made. Also, you may consider the perks of placing your membership on hold instead - we allow you to "pause" your membership up to 3 months every calendar year for any reason, and when your membership resumes, your rate remains the same.
CARRYOVER OF MISSED CLASSES
Huge membership perk! If you are unable to attend your classes during any month of your membership (for any reason), the classes you missed may be carried over to the following payment period ONLY (they will not be carried over past the following payment period).
For example, if your membership renewal date is on the 10th of every month and you missed classes between Jan 10-Feb 9, you may carry over the missed classes to be used anytime in the FOLLOWING payment period of Feb 10-March 9. If you do not request the carryover classes by March 9 and/or use the classes by March 9, the classes will be forfeited.
You may either use these "carryover" classes yourself of you may gift them to a friend.
This protocol MUST BE FOLLOWED (no exceptions):
SCHEDULE CHANGES
Class schedules are subject to change without notice, although we do try to give as much notice as possible. Please check our website for changes, additions and/or cancelations.
We typically notify families of cancelations via text (provided we have your cell #) as soon as possible (we try to cancel no later than 8am the day of the class) and they may happen due to…
CLASS CANCELATIONS FOR GOLD, BRONZE + SILVER MEMBERS
If we have to cancel a class you RSVP’ed for, and you aren’t able to attend another class that month to use your membership classes, you have the option of:
CLASS CANCELATIONS FOR VIP MEMBERS
We will refund you $5 for any canceled class for which you had a reservation.
ADDING A CLASS PASS
If you would like to attend additional classes than your membership allows, you may either upgrade your membership to the next tier at any time, or you may purchase a separate class pass. Note that if you have more than one membership/pass on your account, the membership/pass with the closest expiration date will be drained first.
YOUR FAMILY IS THE MOST IMPORTANT THING TO US
If you have any suggestions for improvement, feedback about an instructor or class, or are unhappy for any reason, please feel free to reach out to our founder, Emily Goudreault, directly at emily@high5cr.com
Our memberships are designed to renew every month automatically using the payment source of your choice. One less thing to remember.
NO COMMITMENT!
You may cancel your membership at any time for any reason.
PAYMENT DATES
For our monthly memberships, you will automatically be charged on the same day of every month. This date depends on the date you purchased the membership (example: if you purchased it on January 10th, it will renew on the 10th of every month).
MEMBERSHIP HOLDS
Life happens! New babies, travel, illness…we get it. We would be happy to “pause” your membership for up to 3 months every calendar year for any reason at all, and you will retain your "locked-in" membership price. You must:
- Notify us here at least 3 days before your payment date about the membership hold. Please let us know the date you would like your membership to resume (up to 3 months). Please note that we do not prorate/refund memberships once the monthly payment has been made.
- Once you resume your membership, you will do so at the original rate of your membership. If membership costs have gone up, you will not have to pay those. Lucky you! That’s the bonus of being a member. ;)
MEMBERSHIP CANCELATIONS
You may cancel your membership at any time for any reason. Notify us here at least 3 days prior to your payment date to request your cancelation. Please note that we do not prorate/refund memberships once the monthly payment has been made. Also, you may consider the perks of placing your membership on hold instead - we allow you to "pause" your membership up to 3 months every calendar year for any reason, and when your membership resumes, your rate remains the same.
CARRYOVER OF MISSED CLASSES
Huge membership perk! If you are unable to attend your classes during any month of your membership (for any reason), the classes you missed may be carried over to the following payment period ONLY (they will not be carried over past the following payment period).
For example, if your membership renewal date is on the 10th of every month and you missed classes between Jan 10-Feb 9, you may carry over the missed classes to be used anytime in the FOLLOWING payment period of Feb 10-March 9. If you do not request the carryover classes by March 9 and/or use the classes by March 9, the classes will be forfeited.
You may either use these "carryover" classes yourself of you may gift them to a friend.
This protocol MUST BE FOLLOWED (no exceptions):
- Connect with us here and let us know that you need to carry over some classes.
- Specify to whom you want the classes to go: either yourself or your friend’s full name + email address.
- It is your responsibility to be aware of your membership renewal date and email us within the payment period following your missed classes. For example, if your membership renewal date is on the 10th of every month and you missed classes between Jan 10-Feb 9, you may carry over the missed classes and to be used anytime between Feb 10-March 9. If you do not ask for your carryover classes before March 9, the classes will be forfeited.
SCHEDULE CHANGES
Class schedules are subject to change without notice, although we do try to give as much notice as possible. Please check our website for changes, additions and/or cancelations.
We typically notify families of cancelations via text (provided we have your cell #) as soon as possible (we try to cancel no later than 8am the day of the class) and they may happen due to…
- Weather: we typically base our weather cancelation decisions on the school closures in the area. Keep in mind that some of our instructors live outside the areas they teach in, so a Grand Rapids class may be canceled due to not-so-great weather conditions on the Lakeshore if that's where the instructor resides (or vice versa).
- Illness: how many times a week does a toddler LITERALLY sneeze in your mouth??? Well...when you teach classes to young children, that number rises exponentially….and with it, the rate of infection! Sometimes our instructors have to cancel due to illness, or because their children are sick (we’re moms first!).
- An Extra Small Class: if a class has less than 3 people RSVP’ed for it, we typically try to combine the class with another or cancel it. We hate to do it, but sometimes it’s necessary!
CLASS CANCELATIONS FOR GOLD, BRONZE + SILVER MEMBERS
If we have to cancel a class you RSVP’ed for, and you aren’t able to attend another class that month to use your membership classes, you have the option of:
- Requesting the class(es) gets carried over to yourself or a friend during the payment period following the missed class(es)
- Requesting a prorated refund for that class. For example, if you have a Silver Membership at $40/month for 4 classes, and we had to cancel 1 class that month that you are unable to make up or carry over to the following month, we are happy to refund you $10 for that class.
CLASS CANCELATIONS FOR VIP MEMBERS
We will refund you $5 for any canceled class for which you had a reservation.
ADDING A CLASS PASS
If you would like to attend additional classes than your membership allows, you may either upgrade your membership to the next tier at any time, or you may purchase a separate class pass. Note that if you have more than one membership/pass on your account, the membership/pass with the closest expiration date will be drained first.
YOUR FAMILY IS THE MOST IMPORTANT THING TO US
If you have any suggestions for improvement, feedback about an instructor or class, or are unhappy for any reason, please feel free to reach out to our founder, Emily Goudreault, directly at emily@high5cr.com
